Name of Complainant	Anand Teltumbde
Date of Complaint	April 5, 2018
Name(s) of companies complained against	Vodafone, Vodafone Complaints
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I wanted to switch my post-paid to pre-paid service. Vodafone wanted me to go to Vodafone Store at Panjim, which is 50 km away from my residence.

I took a taxi for Rs 2000 and visited the store on 16 March. The agent took Rs 610 and gave me a new sim and assured that within 48 hours the switch would happen. By the time I reached home, I received a message that my request was rejected.

Someone from Vodafone phoned me to say that the procedure was changed and I may have to go to the Store again to give my biometrics.

I went again on 28 March incurring Rs 2000 again. At Vodafone the lady again asked me to pay Rs 630 which I paid.

She took my biometrics and assured that the switch would happen within 48 hours. As I reached home again received a message saying my request was rejected.

I suffered the loss of Rs 4000, loss of time and mental harassment for the ineptitude of Vodafone. I wanted to Port my number to Jio and did not see any problem because I did not have any outstanding. But Vodafone has not done it so far.

I would like the company to compensate me for the Loss of Rs 4000 and effect the switch or  Porting immediately.

Prof Anand Teltumbde

Goa Institute of Management

Sanquelim

Goa 403505

Phone 9475368435

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