| Name of Complainant | |
| Date of Complaint | August 18, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear
Mr. Pushpendra Singh Gujaral Sir,
Vodafone Head
Mumbai, India
I have rather surprised and very much disappointed to receive your subject Invoice for the Bill Period from 04/06/2018 to 03/07/2018 showing the total amount due as 36,809.50 and due date : 22/07/2018.
I had visited to Korea from 25/06/2018 to 29/06/2018 (5 days stay in Korea) and from Korea I had visited to Vietnam on 30/06/2018 (1 day stay in Vietnam) and from Vietnam via Bangkok I had returned back to Mumbai on 01/07/2018.
Please note that while leaving from Mumbai to Korea on 24/06/18 I had taken your i-RoamFREE 2500@7days.
From your above referred Bill, I will accept all other Charges, including International Roaming Charges – Incoming Calls Charges of Rs. 70.00, Outgoing Call Charges of Rs. 140.00 & International Outgoing SMS Charges of Rs. 45.00 BUT I will not accept Mobile Internet Charges of Rs. 27,747.50 shown on your above referred Bill because I had not used Mobile Internet on 30/06/18 in Vietnam and in Vietnam I had used Wi-Fi Internet.
Since I had not used Mobile Internet in Vietnam on 30/06/18 you had wrongly charged the same to me. I therefore, request you to kindly waive off Rs. 27,747.50 immediately and send me your Revised Bill immediately to enable me to pay your Revised Bill Amount (after deducting Rs. 27,747.50) immediately.
Also please note that in Bangkok my Mobile Phone was stopped by you hence I had not used my Mobile at all.
Further, I wish to inform you that when my Dynamic Credit Limit is Rs. 11,500/- how you can charge and send me Bill for total amount of Rs. 36,809.50.
Please note that I have been using your services for so many years and paying your bill amounts regularly and have never complained your services till date. Hence if you want me to continue using your services in future also, I request you to kindly waive off the uncessary Mobile Internet Charges levied on me for Rs. 27,747.50 immediately and send us the Revised Bill to enable me to pay the same to you immediately.
If you do not waive off Rs. 27,747.50, I will not settle payment of your subject bill amount and will discontinue your services and switch over to other reputed Service Provider viz. Reliance Jio with immediate effect.
I hope you will understand my difficulties in settle payment of your subject Bill Amount and do the needful in the matter immediately and you will not allow me to switch over to other Service Providers.I am tired explaining atleast 15-20 Executives, buy they are not understanding the problem & are also not interested in discussing.
Please review the matter at your end & requeasting you to kindly close this matter as soon as possible.
Thank You & Regards,
Mahendra .S. Gandhi
Merino Inox Engineering Co.
STEEL |STAINLESS STEEL| RESOURCES
3, Muljibhai Niwas, 2nd Carpenter Street, Mumbai -400004, India
T # # +91-22-6639 4093| F # +91-22-23804246
C # +91-9833466300 | E: info@merinoinox.co.in | Website : www.merinoinox.co.in
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