vodafone complaint against 10,000 refund amount

Name of Complainant ANUBHA RATNU
Date of ComplaintMay 4, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by ANUBHA RATNU:

Dear Team,

I am very dissatisfied with vodhaphone services .30th april  i had mistakenly recharged 10,000 amount on my post paid  number by paytm. i called the vodhaphone customer complaint number 198/199 executive said to me my payment will be refund on my paytm number with-in 48hour  (, 2nd may i got a msg from vodhaphone (Hello! Your service registration number 419897462 is registered on 30-APR-19. We shall respond to your query by Thursday 02-May-19 04:26p.m) then i have received a mail form vodhaphone Your refund of Rs.10000/- will received you on 03/05/2019 for your number. 4th may i agained called 198 number executive told me your refund request is not regestered in sysytem what is the issue  and  i agained called executive said to me your payement will be refund 7 working days but still now refund payment is pending i am share the mail and all msg form vodhaphone .

According to the mail my  money wil be refund 3rd may 2019 , today is 4th may where is my money. I was not expecting this type of behaviour i want my money back ASAP.

 

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vodafone complaint against 10,000 refund amount

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