| Name of Complainant | |
| Date of Complaint | August 13, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
Phone No. 9969022158
I had travelled abroad to US in the month of end May 2018, where I took a international roaming pack for Rs.3500/- for 10 days. In the month of June 2018, I got a bill of Rs.5949.00 which was paid by me.
Later in the month of July 2018, I got a bill of Rs.20149.00, I was informed by vodafone that the bills were not generated for the month of May 2018, and I had not asked for deactivation of the roaming, such a huge bill was sent.
Where I would like to make it clear that when I had asked pack for only 10 days, why the roaming was kept active even after the pack got over. I was informed by vodafone that I should inform by mail to deactivate the roaming. After lot of mails/communication vodafone reversed Rs.6801.96 towards international roaming charges including GST on your number as a onetime goodwill gesture. Finally by paying Rs. Rs.13347.41/- the bill was settled.
Now again in the month of August 2018, again Rs.6489/- bill is sent to me international towards roaming charges for the month of June 2018.
When everything was settled, again after 2 months they are sending me bills for the month of June 2018, now I think they are trying to recover the credit what they have given to me.
Request you to take up the matter and vodafone should not fool the customer.
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