| Name of Complainant | |
| Date of Complaint | May 2, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear sir,
I am postpaid user of Vodafone, earlier i was using Vodafone Red Basic Plan 299. it was perfectly fine with IG/OG Calls and Internet was also perfectly fine. But once i changed my plan for REDX 999, since then i am facing the internet issue, i am unable to use the internet services. i have done all sort of trouble shoots. and the same i have sent a mail to vodafone Appellate Team on 22nd April.
on 30th April, i have received an SMS, saying that my issue has been resolved. But i didnt received any calls from vodafone team. And today on 1st May, i have called to Vodafone Appellate, and spoke with him regarding the same, he is simply saying that he cannot help for the same, and if i want to change the plan from REDX to REDBasic, i need to pay 3000/- as a exit plan. Why should i pay the amount, if am not using the services.
He is simply ignoring me, and not at all listening about the issue.
Request you to kindly help me in this regards.
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