| Name of Complainant | |
| Date of Complaint | July 5, 2024 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I am writing to file a complaint regarding my AmazonBasics refrigerator warranty claim and repair service. Despite my repeated attempts to contact the technician and customer care, I have not received any response or resolution to my issue. I have also reached out to Amazon’s customer service team but have not received a satisfactory resolution to my complaint.
I purchased an AmazonBasics refrigerator with a warranty, and unfortunately, it has developed a fault. I followed the required procedures for filing a warranty claim, but I have not received any response or assistance from the company. This has caused me a lot of inconvenience, and I feel that my rights as a consumer have been violated.
I have attached all the relevant documents related to my warranty claim and repair service for your reference. I request that you take the necessary steps to investigate my complaint and ensure that Amazon provides a satisfactory resolution to my issue.
I urge the Consumer Complaints Court to take action against Amazon for their poor customer service and failure to address my concerns. I am seeking a fair resolution to my issue, which includes repairing or replacing the refrigerator or providing a full refund.
Thank you for your attention to this matter, and I look forward to your response.
Sincerely,
[Abu Shad Zaki]
