| Name of Complainant | |
| Date of Complaint | April 23, 2019 |
| Name(s) of companies complained against | D2h Videocon |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
My D2h Customer ID – 154525581.
Problem Statement :- From last 2-3 months i have raised Online request for enabling new channels and Bouquets as per new TRAI rules and tariff but that online request is not getting implemented by D2h people.
I have raised my issue many times at least ( 12-15 times) either via Customer care calls or by emails but they have never responded back , on call they say my account is not yet migrated or some time they say they are facing technical issue or some time they raised a complaint to technical team or IT team to resolve my issue but till date i have not received any communication .
Every time they reply with same message that try our Self Services options and every time i have to make them understand that those online options are not getting fulfilled by you as i have submitted online request many times.
Recently i have called them many times hoping i will get appropriate response but after facing poor response i have decided to write to you as frustrated customer with hopeless service.
Some time customer care representative don’t understand and they forward to some one else and call gets timed out or gets disconnected , please help me to get enable mentioned channels in the attached sheet where all the details are mentioned including my preferred FTA pack.
Bouquets
DISNEY HINDI ENTERTAINMENT BOUQUET
SONY HAPPY INDIA 31
STAR HINDI VALUE
COLORS WALA HINDI VALUE
Individual Channels
BIG MAGIC
ZEE BUSINESS
ZEE ETC BOLLYWOOD
ZEE HINDUSTAN
ZEE NEWS
AAJ Tak
ZOOM
BBC WORLD NEWS
FOOD FOOD
WB
ZEE ACTION
POGO
FTA Pack :- BST Pack
Regards
Vinod
Image Uploaded by Vinod basantani:
Dear Vinod,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
Dear Vinod,
We would like to inform you that as per your request the package has already been changed. Kindly let us know if you need any further assistance.
Thanks & regards