| Name of Complainant | |
| Date of Complaint | February 5, 2019 |
| Name(s) of companies complained against | Videocond2h |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am a customer of Videocon d2h. My customer id is 207440476. As per new TRAI guidelines, I had selected my A-la carte pack before 31st January 2019 and submitted on the d2h official website. However, till 4th Feb 2019, they still kept showing my previous package and suddenly at 9 P.M. stopped telecasting the channels. When I am trying to call the customer care, the call gets automatically rejected. When I login using my credentials on d2h website, I see a completely blank screen. I still have around Rs. 800 balance with them and I have no knowledge of what has happened to it
Image Uploaded by Chaitanya Kulkarni:
Dear Chaitanya,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
Dear Chaitanya,
We tried to call on your RTN (9823654586 ), but we did not get any response from your end. Regarding your issue of service not working we have sent a refresh command.
Regards,
Team d2h