| Name of Complainant | |
| Date of Complaint | February 19, 2019 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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As per TRAI guideline, customers should select the channels they want, but instead d2h selects the channels and forces upon customers. Their website is extremely slow and it took over 2 hours to do the selection. Despite that, the channels selected were overwritten by d2h forcing us to pay higher price. The customer care service is even more pathetic, no help at all !! that is if the call get connected at all !! Please govern their policies and website and stop them from cheating customers.
Image Uploaded by Preeth:
Dear Preeth,
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at customercare@d2h.com so that our team can look into your concern.
Regards,
Team d2h
Cust ID 86038150
I have replied with customer id to the mentioned email id as well.
By when will I receive a response ??