Name of Complainant	KUNAL RESHAMWALA
Date of Complaint	August 2, 2020
Name(s) of companies complained against	BEST UNDERTAKING
Category of complaint	Electricity
Permanent link of complaint	Right click to copy link
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Text of Complaint by KUNAL RESHAMWALA:

Dear Madam/Sir,

 

Greetings of the day!

 

During these truly unprecedented times, I sincerely hope that all is well and safe with you and around you. The clouds of uncertainty demand a great deal of support, faith, reassurance, positivity and compassion for each other including government officials including electricity distribution companies.

 

While there cannot be any other side to this crisis, however, amid this gloom, it is heartening to experience the stimulus package announced by the Government of India to fight against COVID-19 disaster. Please note that public savings have completely finished & survival has become a very big challenge. We appreciate the announcement made by Hon’ble FM/PM for ease and reliefs considering the disaster due to this pandemic.

 

We are displeased and surprised to get ​to ​know that our bill amount for July 2020 is Rs 14700 which ​is ​unusually high and re-estimation is also not correct.

 

Brief Facts/Background

 

Data for Meter Number M088149. Simple comparison is as follows :

 

2019			2020
Month	Units	Amount(Rs)	Month	Units	Amount(Rs)
Jan	437	3,230	Jan	421	3,190
Feb	300	560	Feb	259	1,710
Mar	280	1,770	Mar	358	2,660
April	358	2,670	April	702	2,690
May	554	4,750	May	599	2,430
Jun	478	3,370	Jun	578	2,680
Jul	416	3,080	Jul	581	14,700
Total	2823	19,430		3498	30,060
Units consumed higher by				675	24%
Amount higher by				10,630	55%

1. From the history you will realise that I have been making payments always in a timely manner.
2. Amount is higher by Rs 10630 which is 55% more than the normal.
3. There is no interest provided on security deposit which was given during this period last year.
4. Why are there no photographs of meter reading provided as done by MSEDCL? This should be forming part of the invoice and properly disclosed on the face of the invoice.
5. As per my calculation there is inaccurate billing wherein credit for last payment of Rs 2680 made on 1 July 2020 not considered.
6. There are excess consumed units reflected to the tune of 593 units resulting in adoption of inappropriate tariff slabs.
7. As mentioned by you that there was easing of lockdown on 15 June 2020 and your persons had come for the reading. But no hardcopy of the bill is received, inspite this being essential service. I have not opted for getting invoice electronic mode.
8. The telephone number provided 022-24127599 & 022-24116334 is always faulty and we are getting no response. You may kindly check this yourself.
9. You should be aware this has caused a major shock to everyone since 90% Citizens lost its daily earnings and there were major paycuts across. Middleclass was the worst hit which never got any relief from Govt. Citizens have to face this dual trouble whereby they not only have to save themselves from getting infected but also equally importantly survive this difficult period when there is NIL Income.

 

Prayer

 

10. New tariffs should not be adopted currently in view of the economic situation stated above.
11. Will not be able to pay the bill unless proper clarification provided and rectification are made at the earliest. Also, as per Electricity Consumers’ Rights Statement, I would like to demand an explanation from you.
12. Kindly waive our past 4 months Electricity Bills for the Month of March April May June. Kindly also waive 50% of Electricity Bills from July onwards upto December 2020 & Charge at half Rate. Above waivers will help us in Long way to meet our day to day expenses & survive this crises of NIL earnings.
13. We wish to inform you that such relaxation was made by the MP Govt which reduced electricity bills by a long way. Delhi Govt already waived electricity bills upto 200 units. Kerela Govt too announced electricity subsidy. If Delhi, Kerela & MP Govt can come forward to help Citizens then why not Maharashtra Govt too shows generous way & does JUSTICE.

 

 

I would deeply appreciate, if this email reaches you and senior authorities for getting resolution. Timely correction will enable me have the payment done in a timely manner and also support the government to play a more effective role towards nation building in times of serious crisis as today.

 

 

With best regards,

MAJORSINGH A. MAAN

Mob No. 98203 03807.​

 

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