| Name of Complainant | |
| Date of Complaint | March 7, 2024 |
| Name(s) of companies complained against | Jio Airfiber |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my extreme dissatisfaction with the ongoing service issues I have been experiencing with my Jio AirFiber connection and the unprofessional conduct of a service engineer and L2 Support team member during a recent visit.
Service Issues:
• Frequent Network Speed Drops: Since the installation on February 10, 2024, I have been facing consistent and disruptive network speed drops. This significantly impacts my ability to work effectively.
• Unable to Work with Office VPN: I am unable to connect to my office VPN using the Jio AirFiber connection, hindering my professional activities.
Unresolved Issues and Futile Attempts:
Despite raising numerous tickets detailing these issues, I have not received any satisfactory resolution. The constant need to reiterate my concerns due to tickets being automatically closed without resolution has been incredibly frustrating and time-consuming.
Ticket raised – SR00001V1KPJ, SR00001VAPM0
Unprofessional and Disrespectful Service Engineer:
During a recent service visit, the engineer connected me to the L2 Team. The individual on the call displayed a rude and disrespectful demeanor. When I explained that other internet providers and even my Jio mobile SIM card work seamlessly with my office websites, the engineer dismissively suggested I switch to another provider and discontinue using Jio services.
Request for Immediate Refund and Resolution:
This entire experience, including the unresolved tickets, constant repetition of issues, and unprofessional treatment from the service engineer & L2 Team, has caused me significant mental stress and inconvenience.
Therefore, I demand the following:
1. Immediate Issuance of a Full Refund: I request a full refund for the Jio AirFiber service, covering the installation charges and any monthly subscriptions paid.
2. Formal Apology: I expect a formal apology from Jio for the unprofessional conduct of the service engineer and the overall service failures I have encountered.
