| Name of Complainant | |
| Date of Complaint | April 22, 2024 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my extreme dissatisfaction with the recent handling of my JioFiber service and the unprofessional behavior of your employees. My name is Vasim Shah, and I am a Jio customer with account number [1135973304].
Relocation Denial and False Information:
Initially, I requested a relocation of my existing 300mbps JioFiber plan to a new address just 300 meters away. An engineer denied this, claiming the connection box at my new location was full. He promised to request a new box installation and asked me to wait 24 hours.
However, after waiting and re-applying, another engineer contradicted the information, refusing a new box installation and pushing me towards a different connection with an unknown wait time for the new box.
Misleading Sales Practices and Unresponsive Sales Executive:
Feeling pressured due to my work-from-home needs, I opted for JioFiber Air. The sales executive, Suraj Tomar, misled me. He:
Claimed the Jio app wouldn’t display my preferred 300mbps plan (false information).
Pressured me to take a 100mbps plan with an “instant” upgrade to 300mbps (never happened).
Promised 2 months extra for a 6-month recharge (no confirmation provided).
Ignored my questions about data limitations, assuring “no need to worry” (despite my high data usage as a developer).
Unacceptable Service and Mental Distress:
It’s been over a week, and Mr. Tomar is completely unresponsive. I feel cheated and disrespected by both the false information and the unprofessional behavior. This experience has been incredibly frustrating and caused significant mental stress.
Resolution Requested:
I demand immediate action on the following:
Upgrade my internet plan to the promised 300mbps.
Provide confirmation of the 2 months extra recharge as promised.
Clarify the data limit for my plan and offer a solution as insufficient for my needs.
Address Mr. Tomar’s behavior and ensure such misleading practices are not repeated.
Consider compensation for the inconvenience and mental stress caused.
I expect a prompt and satisfactory resolution.
