| Name of Complainant | |
| Date of Complaint | January 2, 2024 |
| Name(s) of companies complained against | Zingbus |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my deep dissatisfaction and frustration with the recent experience I had with Zingbus application.
I booked a semi sleeper bus (2 seats/ date of departure- 02 January 2024) with the expectation of a departure time at 10:00 AM from Manali , as indicated in the application. However, to my dismay, the bus departure time was changed to 2:15 pm to Delhi without any prior notice. Furthermore, the confirmation message received from Zingbus did not include a date, and the timings mentioned were incorrect.
This abrupt change not only caused inconvenience but also disrupted my travel plans significantly. I rely on accurate information when using your services, and this incident has severely impacted my trust in the reliability of Zingbus.
I kindly request an immediate investigation into this matter and a prompt resolution. It is crucial for the company to uphold transparency and provide accurate information to the customers to ensure a smooth and satisfactory travel experience.
I expect a timely response and appreciate your attention to this matter.
NAME – Sidhant Tyagi
PNR NO. – ZM1702746600531
