| Name of Complainant | |
| Date of Complaint | October 12, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to report a serious issue regarding a fraudulent transaction involving my 1xBet account. On [insert date], I transferred ₹7,500 to the beneficiary account via the UPI fast payment method, but the amount has not been credited to my account even after more than 24 hours.
The transaction was successful from my end, and I have attached the screenshot as proof. However, the support team is now claiming that I never made any deposit, which clearly indicates that something fraudulent has occurred.
This situation is extremely distressing and has caused me significant inconvenience. I trusted your platform, but such incidents severely damage customer confidence. It appears that the payment may have been diverted or mishandled, and I request an immediate investigation into this matter.
I urge you to take this complaint seriously, verify the transaction details, and ensure that my ₹7,500 is either credited to my account or refunded at the earliest. Please also identify how this fraudulent issue occurred so that no other customer faces a similar problem.
Looking forward to your urgent action and confirmation.”
Image Uploaded by Kavita:
Hello!
The deposit usually goes through quickly, within an hour, but in some cases it can take up to seven business days.
If you do not receive the funds after this period, please write to the support service.
Respectfully,
1xBet Team