Unresolved Payment hassle on Vodafone app

Name of Complainant Sharon Dsouza
Date of ComplaintMay 13, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sharon Dsouza:

on recharge of 569 on my other Vodafone number,  my previous number itself got recharged again on which a recharge of 399 was done.  However, there is no response from Vodafone for doing a recharge on the number that I had inserted in the app.  Unprofessional band non cooperative rude customer service that do not aid in recharge that was intended. The company charges exorbitant price but put no emphasis on correct app payments and customer service.  This issue is of vodafone app and yet no responsibility is taken by the company to resolve the grievance.  Kindly help

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Unresolved Payment hassle on Vodafone app

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