| Name of Complainant | |
| Date of Complaint | November 28, 2020 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
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I became aware of an issue with my bank on 11/21/20. Upon learning if my new financial freeze (out of my bank and money!!) I contacted customer service, to be PROACTIVE about my membership renewal coming up on 12/8. I informed the 1st rep that I would not be able to make my upcoming prime payment and inquired about a ‘grace period’ so I did not lose my membership until my funds were released to me from bank. (I have NO access to ANY of my funds and told at LEAST 25 days until they are released, putting me past my 12/8 payment). The rep seemed very dismissive, would not give me any contract info to be referenced by, so I requested a supervisor. ‘Cecelia’ responded as supervisor, was extremely rude to my circumstances, refused to give me any identitfier other than “I’m sure I’m the only Cecelia you’ve talked to today” when I passed the question “and how do I reference you when I talk to the next person about your conduct”? She rudely informed me that the calls are recorded and logged on their end as to who helped me. As far as getting HER supervisor, I was also informed she was as high as I was getting as far as help and informed me I could “call back to get someone else”, but that she was “done with me and was hanging up now” and actually hung up on me.
I called back (wanting now to add filing a complaint on Cecelia) to get a ‘Julian’ who also gave me the same compassion for my situation, (none) and told me HIS contact identifier was “Julian from the Caribbean” and that they would find him that way. I was very upset at this point and insisted on his superior (which he had none) and was THEN informed to resolve my problem I needed to contact headquarters in Seattle, but I needed to Google it myself bc he does not have that contact info. (But assured me that they have access to HIS info, and could find our conversation). I mentioned how rediculous that statement was and asked for his location address, to be told her cannot give it that information, and that I needed to contact Seattle if I wanted ANY resolution moving forward. I was then informed for A SECOND time that I was being going up on, and he terminated the call.
I’m beyond upset at how I was belittled, abused, and mistreated. I find the behavior highly unprofessional and I will be seeing this to the end, whatever that may be. I PAY for my membership to be treated like that?? I will give this a chance to resolve my complaint before I seek alternate methods of being heard and validated. I had the most traumatic experiences yesterday with BOTH Amazon, and my bank, and at this point am humiliated and beyond myself in emotional distress. This is UNACCEPTABLE and I want to see results and feel safe using these services again.
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