| Name of Complainant | |
| Date of Complaint | April 17, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made a withrawal on Friday using mpesa , until now I haven’t received the money in my mpesa yet the funds were deducted in my 1xbet account , I’ve been trying to email support team but they aren’t responding.
Image Uploaded by Allan Kemboi:
Dear Allan Kemboi,
Thank you for bringing this matter to our attention.
We’ve contacted our security team regarding your appeal and according the provided information we advice you reaching out to our support team through the support’s live chat on our website. Additionally you can contact them via email at info-en@1xbet-team.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
However due to the big amount of applications the answer can take far more time than usual.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team