| Name of Complainant | |
| Date of Complaint | February 27, 2024 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to bring to your attention a concerning issue I encountered with a recent delivery.
This morning, to my surprise, I received a delivery containing multiple items that I did not order. Upon checking the order details, I discovered that these products were delivered under a subscription. However, upon reviewing my active subscriptions, I found that none of these items were listed in my subscription list. A screenshot is attached for reference.
Understanding that these items were not part of my subscription, I promptly reached out to your customer support team for assistance. I explained my situation and expressed my concern about not being able to see these items in my subscription list. My primary question was how I could cancel a subscription for items that do not appear in my subscription list in the first place, so requested them to proceed with the return of the products.
Unfortunately, I was informed by the support representative that returning these products is not possible as they belong to the non-returnable category. Despite my attempts to clarify the situation and seek assistance, I was met with a refusal to support with resolving the issue.
I am reaching out to you with a sense of urgency, as I am now left with unordered items that I cannot return and do not wish to keep. I kindly request your immediate intervention to facilitate the return process for these items or provide an alternative solution to rectify this situation.
Your prompt attention to this matter would be greatly appreciated.
Sincerely,
Shubham P.
