Unknowingly services get started and deactivated

Name of Complainant Surbhi Mittal
Date of ComplaintJuly 9, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Surbhi Mittal:

Dear team,

 

I am a Vodafone postpaid customer since 4years, always pay bills on time but Vodafone is not providing me good services..without any of my consent or knowledge my bill due date gets changed automatically also when I opted for the red plan a discount of rs. 50/- per month was given to me but it also gets deactivated yesterday without any of my knowledge… yesterday I called customer care the executive was not at all ready to help me out, although he was arguing with me and talking bluntly with me. He said you can port your connection to some other connection but I will not help you out..these are the type of services Vodafone is providing to their premium customers. ?

 

I want a proper apology and revert from the Vodafone for this attitudecompensation amount for the same.

Image Uploaded by Surbhi Mittal:

Unknowingly services get started and deactivated

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