| Name of Complainant | |
| Date of Complaint | January 31, 2024 |
| Name(s) of companies complained against | Dunzo Digital Private Limited |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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It is regarding an unresolved issue with an order I placed on December 17, 2023, through the Dunzo app. The order was canceled due to the failure of Dunzo to secure a partner for pickup, as stated in their cancellation notification. Despite making a payment of Rs. 198 via UPI through CRED, I have yet to receive a refund for the canceled order.
Multiple attempts to address this matter through Dunzo’s Chtbot and grievance team via email have been unsuccessful, as I have received no response or acknowledgment of my concerns.
I am seeking assistance from the consumer court to resolve this issue and ensure that I receive the refund I am owed for the canceled order. I believe this situation warrants intervention to protect consumer rights and hold Dunzo accountable for their failure to fulfill the order and provide the promised refund.
I kindly request your prompt attention to this matter and your assistance in facilitating a resolution.
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