Name of Complainant	Sankaran Srinivasan
Date of Complaint	October 12, 2020
Name(s) of companies complained against	Bannerghatta Road Bangalore - 560029, Bharti Airtel Limited, divyashree towers, No 55
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I am a senior citizen, aged 72 years.  I am using  postpaid  Airtel  Mobile number  Airtel  Relationship  Number is 1147436440

While paying mobile bill on-line on 26^th August 2020 as against the bill amount of  Rs. 352.46 (Rupees Three Hundred and Fifty Two and Paise Forty Six),  the payment has been made as  Rs. 35,246  (Rupees Thirty Five Thousand Two Hundred and Forty Six)  due to missing the decimal inadvertently.

I  raised several refund requests with Airtel Customer Service and later with Appellate which were acknowledged and a service requests were raised. However Airtel is closing all the Complaint/service requests repeatedly without making any refund.

Complaint/Service Request  No: 31-3357415320414 on 29/08/2020

Complaint/Service Request  No: 31-3363685267575 on  02/09/2020

Complaint/Service Request  No: 31-3370348962155 on 09/09/2020

Complaint/Service Request  No: 31-3370349055257 on 09/09/2020

In spite of making repeated complaints with Airtel Customer Service and also raising the complaint to the Appellate Authority, Airtel is  behaving as a third rate company by denying refund of the excess amount paid against their bill.

( Bank Transaction Reference CUBBP26082017028338;   Airtel E-Receipt Number 418129141)

I request the intervention of your good offices  to instruct Airtel to make the refund with immediate effect with penal interest @ 18% per month

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