Unexplained deductions with ambiguous error msgs

Name of Complainant Norman Sitali
Date of ComplaintNovember 8, 2025
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Norman Sitali:

I have always enjoyed the platform but today I have a complaint.Although my stake today was small,it is all I had.

My complaint is that the I have lost most of my stake today through technical glitches by your system.
Money was deducted but error messages like ” Something Went Wrong” were popping up when I want to Cash out or ” Bet Exists” …This has happened several times during my gaming experience on the Aviator game.Could you kindly explain since you host this game because I don’t think it is fair play where a gamer loses out money due to technical glitches.The terms “Something Went Wrong ” should be explained as well the term ” Bet Exists”

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Unexplained deductions with ambiguous error msgs

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