Unauthorized Transaction and Lack of Response

Name of Complainant Umukoro Oghenerukevwe stella
Date of ComplaintMarch 20, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Umukoro Oghenerukevwe stella:

I am writing to express my concern regarding an unauthorized transaction of 9520 from my account linked to your loan app. Despite multiple attempts to contact your customer service, I received no response. Furthermore, after repaying the loan, I was credited with 10k without applying for it. This raises serious security issues. I request an immediate investigation and resolution.

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