Name of Complainant	Girija Shankar Dash
Date of Complaint	January 18, 2026
Name(s) of companies complained against	Delhivery
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Girija Shankar Dash:

I received a parcel containing a Pack of 2 Charcoal Face Masks (Korean-type product) for which I was forced to pay ₹699 (Cash on Delivery). I categorically state that I NEVER placed this order and DID NOT authorize this shipment in any manner.

Despite this, the parcel was delivered using my exact residential address and phone number, which clearly establishes misuse of my personal data and indicates a COD scam operating through Delhivery’s logistics system.

Let me be absolutely clear:

I did not order this product

I was wrongfully charged ₹699

My personal information was used without consent

This amounts to fraud, negligence, and violation of consumer and data protection norms

As a consumer, I find it unacceptable that a company of Delhivery’s scale allows such incidents to occur. Your failure to verify senders and protect consumer data is alarming and reflects serious operational lapses.

I hereby demand the following WITHOUT ANY DELAY:

A complete investigation into this fraudulent delivery

Immediate refund of ₹699

Written clarification on how my data was accessed and misused

Strict action against the sender involved in this scam

Assurance that my personal data will not be misused again

TAKE THIS SERIOUSLY
If this issue is not resolved promptly, I will escalate the matter without further notice to:

National Consumer Helpline & Consumer Court

Cyber Crime Cell

And pursue the matter publicly and legally

I am a journalist, and I am fully aware of my rights.
Please do not attempt to dismiss or trivialize this issue.

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