Unauthorised Random Charges levied by VI without consent

Name of Complainant Sourav Dutta
Date of ComplaintOctober 24, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sourav Dutta:

Looks like a money making gimick from VI. They are deducting random amounts from the balance and giving some vague text msg. Calling up the call center is futile as they will keep saying that the system is showing and they cannot say anything more than that. Also that it will not happen again but they cannot reverse the amount back!! Looks they are programmatically finding certain block of accounts and debiting amount without consent. TRAI needs to step in to curb such malpratices..

Image Uploaded by Sourav Dutta:

Unauthorised Random Charges levied by VI without consent

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