| Name of Complainant | |
| Date of Complaint | October 10, 2020 |
| Name(s) of companies complained against | Tag Resorts Lavanya Bhimtal |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
My name is Ankur Aggarwal and I am from Delhi.
I had planned a trip to Bhimtal in the month of May 2020 and for the same I had paid a booking advance of Rs. 9000/- to Tag Resorts Lavanya Bhimtal in the month of March 2020 (reservation voucher attached).
The booking was done on a condition that I will get a 100% refund if the booking is cancelled 15 days prior to the check-in date, for which I had paid some extra money to the hotel.
Sighting the Corona scare and the lockdown, I cancelled the booking on 9th April and the same was done over the mail. Initially I was told that once the lockdown is lifted, they will adjust my advance against any future bookings to any of their resort, to which I refused.
Later on, I was told that I will get my refund once the lockdown is lifted, since their office was also closed and all this was communicated over the mail.
Since that day, I have dropped several mails to their bookings and accounts department for the refund status, but nobody has even bothered to revert on the same.
I request you to kindly get my money refunded and strict action to be taken against the Tag Resorts Lavanya for the way they treat their guests.
Thanking You
Yours Sincerely
Ankur Aggarwal
Mobile: 9868772780
Image Uploaded by Ankur Aggarwal:
