| Name of Complainant | |
| Date of Complaint | September 12, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order ID 210173598863
Sub Order ID 210173598863_1
We have order 6 quantity of jar sets which each set consists 12 jars costs around Rs. 501.
Total amount paid 3006 for all 6 quantity.
Total I need to get 72 jars as per the quantity I have ordered.
But I have received only one set which consists 12 jars that too defected jars.
As soon as we have received parcel from the ecom express courier partner( AWB no: 3216858599), we have filed the complaint in meesho customer care for the missing items to get the refund of Rs.2500.
But they have replied below mail to us:
We understand your concern regarding the missing quantity received on Order ID:- 210173598863.
As per verification of our records, we are unable to process your claim, as it is not meeting our policy guidelines.
They have denied to refund for missing items.
I have again rechecked with the delivery boy regarding quantity of the parcel. He has told that they have received only one jar set.
Why I have to pay extra 2500 for which I did not get the product.
I have all proofs to prove that I did not get the product.
Image Uploaded by Jaladi sravya:
Hey Jaladi, warm greetings from Meesho! We hope you’re doing well. As mentioned in our previous email regarding your concern about the missing quantity for order ID: ****8863, we have conducted a thorough backend check. Our verification confirms that your order was delivered without any issues. We sincerely apologize for any inconvenience caused, but we regret to inform you that we are unable to process your missing quantity claim request at this time. Your ticket ID is 693987958097.