| Name of Complainant | |
| Date of Complaint | July 31, 2021 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Mobile No: 9763974111
1) Recharge reference No: BR0006ETSO2B
Date: 28 Jul 21 at 02:19 PM
2) Recharge Reference No: BR0006ERNHYU
Date: 27 Jul 21 at 10:44 PM
Complaint 1: Both Above recharges never credited to my Account but money was deducted immediately from my phone pay wallet linked to Jio App. They offer you Emergency Recharge option but when you do the recharge it doesn’t credit for the usage
complaint 2: Ever Since i recharged their booster recharge Once, They started deducting my data with double speed. The same 1.5 GB data i was able to use for an entire day earlier.
Now the data is finished without any substantial video streaming.
Complaint 3: When you call their complaint desk 198 or helpliine no 199, The IVR keeps telling you about the recharge plans but never gives you an option to speak to customer care executive who could listen your Problem. Really pathetic service. taking users for granted and causing them huge mental agony each time they want to escalate the issue.
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