Unable to check data balance validity on app

Name of Complainant Poonam
Date of ComplaintSeptember 11, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Poonam:

Whenever I try to check my data balance and validity on airtel thanks app. It shows we are difficulty connecting retry. But even after retrying, its not fixing.

Image Uploaded by Poonam:

Unable to check data balance validity on app

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