UBI Wallet Digipurse have restricted my 5000 without any reason

Name of Complainant	Naveen Saini
Date of Complaint	February 1, 2016
Name(s) of companies complained against	UNION BANK OF INDIA
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Naveen Saini:

I have opened account on your app ,digipurse and have loaded Rs 5220 ,in two instalment ,first of 220 and secondly of 5000,with dates as jan 8 2016 and jan 13 respectively.

Now when i tried to use this card ,all transactions are getting failed,and in app it shows”restricted card”.

When I called on helpline ,they clearly denied to offer any help,and then I tried to contact app support team via mail,and since 29 jan ,i may have sent mail twice ,but not a single reply came.

Now what I think is,there are two thing ,one is time involved to rectify mistake is mandatory and cannot be avoided ,but the other thing is when we sense fraud ,and the other side is not even replying once.

Here is happening the second thing,so either give concern to my query ,or I would be forced to take this issue to banking ombudsman or consumer forum.

And I am is not the only one who is facing this issue,in app reviews ,on google play store ,you can find hundreds of such cases.

Image Uploaded by Naveen Saini:

UBI Wallet Digipurse have restricted my 5000 without any reason