| Name of Complainant | |
| Date of Complaint | September 19, 2019 |
| Name(s) of companies complained against | Travelgenio |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I bought online 2 flight tickets. When my wife and me get the airport to return to our city we were told we had invalid tickets. Then we bought 2 tickets in the desk much more expensive as they were “last minute tickets “. I ask Travelgenio for reimbursement since then, 45 days ago, but they say that are not responsible but the airline is. Searching on internet I found many casas like mine beside other scams as ghost fees and “mistakes” on credit caed debit. The did it in many countries. I got dozens of cases. There are several TW and FB accounts warning the scams of Travelgenio.
Image Uploaded by Sergio Cocu:
Hi Sergio Cocu, of course we can help you with your booking reimbursement. Please note that repayment depends on the airlines and each of them have different administrative times. Please send us a mail to customer.service@travelgenio.com with your booking code and we will see your reimbursement status and the approximately management it will take. Regards
I am scared. I need to travel with little children in month of April 2020. Travelgenios is already telling me to contact the companies. I cannot contact the companies since they sold me the ticket. If it cannot be fixed today I would need my full refund and compensation for the money being held.
Hello Alejandra. We would like to help you with your booking. Please send us an e-mail to customer.service@travelgenio.com so that one of our agents can contact you. Thank you, regards.
Hello Alejandra. Of course we can help you in relation to your booking. Please send us an e-mail to customer.service@travelgenio.com indicating what doubts you have and we will reply as soon as possible. Regards.