Travel agency complaint

Name of Complainant Dave
Date of ComplaintOctober 16, 2019
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Dave:

We booked our tour going to hongkong by the agency named fulhamroad travel inc phillipine based agency. At first all transaction was smooth and guaranteed until incident happens in hongkong, So We decided to rebook our tour on october but then we changed our mind to cancel it and request for refund. The agency and operator told us that our refund request is still on process, we waited for a longtime for their update but they keep on telling us that there was no update yet. So to finish this issue we told the agency that we will now continue our booking just to finish our transaction to them whatever dates are available it’s ok for us, 1month after, still no update to our request for rebooking they keep telling us that we still checking the availability on thale dates. Now it’s very hard to contact their customer service agents. What case can I file against to this agency. Please give me some idea. Any suggestion will be a big help for me. Thank you.

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Travel agency complaint

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