| Name of Complainant | |
| Date of Complaint | December 22, 2020 |
| Name(s) of companies complained against | Google Pay |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I tried booking a flight from Mumbai to Bangalore via google pay at 15:36 on 14 December,2020. The payment is still showing processing after 72+ hours. The support at google pay weren’t helpful at all and the only response I got every time was issue is escalated and will be investigated. I contacted the support team 8 times in the last 70 hours which only wasted my time. This booking was urgent but google pay didn’t respond. I was fine if the booking was cancelled as I could have rebooked. But I was kept hanging without knowing the status of the previous booking. Many times the support team said my account wasn’t accessible due t technical issues and abruptly ended the chat. There’s is no support provided via or or email, the only way to get help is through chat.
I had the most pathetic and unethical experience of my life with google pay.
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