Name of Complainant	Muthukumar
Date of Complaint	October 10, 2018
Name(s) of companies complained against	TNEB
Category of complaint	Utilities
Permanent link of complaint	Right click to copy link
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Hi,

I have paid my EB bill amount 4143/- throughPAYTM app on 24-09-2018 but the transaction was failed due to some technical glitch.

I don’t receive my refund till date, today is 13th business day since the transaction was done.

I don’t understand what is the difficulty here to refund my own money even it was not a small amount to refuse as it is around 4200 rupees.

You guys should understand customer’s situation and to be responsible for any issues, I am really suffering because the large amount is still held up with PAYTM. I am not able to manage my regular days without money.

Hope you guys should understand a person’s worry, also am a privilege customer to PAYTM for more than 5 years.

Give me the immediate refund of this amount 4143/-, I have also attached the screen shots of failure transaction as well as the SMS received for the same.

Thanks,

Muthukumar.R

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