Transaction failed but amount not credited back to my account

Name of Complainant	Nishant kumar
Date of Complaint	July 10, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Text of Complaint by Nishant kumar:

I did a recharge of ₹249 using airtel thanks app but transaction no. 2007102096767 failed but amount not credited back to my account.

Image Uploaded by Nishant kumar:

Consumer Complaints Court