Transaction failed but amount is deducted and not credited back

Name of Complainant Ashraf
Date of ComplaintOctober 3, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Ashraf:

I made transaction on 21st of September in paytm with debit card and transaction failed but the amount is debited from wallet.
I contacted paytm they responded that the amount is already refunded kindly look into this issue ASAP

I contacted Airtel many times but no response

Image Uploaded by Ashraf:

Transaction failed but amount is deducted and not credited back

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