| Name of Complainant | |
| Date of Complaint | November 30, 2023 |
| Name(s) of companies complained against | Redbus |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a ticket by accident for 22nd November 2023 instead of 23rd November 2023. I called the redbus customer service within 30 minutes but their IVR did not connect me to a person and after multiple calls I got thru to someone and he said it’s past 30 mins they can’t do anything. I sent a complain to their grievance email and the only refund they gave was a 20% and was more like take it or leave it. I had no choice but to take it but this is unacceptable for a company so huge. They could atleast give back 50% or more of the refund as a customer good will. I also want to say this would not have happened if the summary page mentioned when the ticket was for.
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