| Name of Complainant | |
| Date of Complaint | August 17, 2023 |
| Name(s) of companies complained against | Olacabs |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Ola Cabs Customer Care Team,
I am writing to address a matter of great concern regarding a recent ride I took with Ola Cabs, bearing CRN No. 7496011754. Unfortunately, my experience has left me with a sense of dissatisfaction and confusion due to an issue related to payment and subsequent refunds.
On 4th July booked a ride with Ola Cabs to travel from my office to my residence. The ride was completed successfully; however, I encountered a significant problem with the payment process. At the end of the journey, the driver informed me that he was unable to accept digital payments and requested payment in cash. I only had two currency notes – one of 500 and another of 200 – while the total fare for the ride was 317 rupees.
Understanding the driver’s situation and his need for immediate cash for gas and sustenance, I decided to pay 200 rupees in cash and the remaining 117 rupees through my Paytm wallet. when I realized this, I contacted Ola customer support, provided them with the Paytm wallet payment receipt, and sought assistance in rectifying the situation.
To my relief, the customer support team acknowledged the error and swiftly refunded the 117 rupees that had been debited from my postpaid account. However, my ordeal took an unexpected turn when I approached the Ola nodal officer regarding the remaining 200 rupees that I had paid in cash to the driver. Despite presenting my side of the story and the fact that Ola had already acknowledged a payment issue, the nodal officer refused to acknowledge my claim for the cash payment.
I find myself perplexed by this situation for several reasons:
If Ola had the promptness and willingness to rectify the payment error of 117 rupees, then I fail to understand the reluctance in addressing the 200 rupees paid in cash.
The driver’s request for cash payment and his subsequent acceptance of 117 rupees through Paytm raises questions about the consistency of Ola’s payment policies and communication with its drivers.
If my postpaid account was indeed activated, it remains unclear why the driver insisted on cash payment and accepted a partial digital payment.
The total fare for the ride was 317 rupees, making the driver’s acceptance of 117 rupees even more perplexing.
I believe that this matter is not merely about the monetary value of 200 rupees; it is a matter of ethical and customer-oriented business practices. I have received multiple calls from Ola’s representatives urging me to pay the pending amount, which has only added to my frustration. I seek nothing more than a fair resolution to this issue and the restoration of trust in Ola’s services.
I kindly request your intervention in this matter. I expect a just and transparent resolution that addresses the concerns raised and provides a clear explanation for the discrepancies observed during this experience. Your prompt attention to this issue will greatly help in restoring my faith in Ola’s commitment to its customers.
Thank you for your time and consideration. I look forward to a swift response to this matter.
Sincerely,
Yours sincerely,
Rashesh Purohit
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