| Name of Complainant | |
| Date of Complaint | May 22, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have deposited 25000 and lost at 1xbet. I then deposited 17000 and won other 32000. But when i withdrawing theh said to send documents to security team. They asking stupid question again and again. After all these i somehow answered all their question and required documents. They said your request has been sent to specialist. After this they are not replying. Its already 48 hours still not reply. My 1xbet id is 1251326557.
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Dear Customer,
Thank you for your interest in our platform and for choosing to try 1xbet. We sincerely regret that your experience began with difficulties and apologize for any inconvenience caused.
The verification process is necessary to ensure the security of our customers and compliance with regulatory requirements. We understand that waiting can be inconvenient, especially when you want to start using all the features of our platform.
We would like to assure you that your documents are being reviewed and our team is making every effort to process your requests promptly. Typically the verification process takes no more than 48 hours, but in some cases additional time may be required.
Please contact us again and provide your unique identification number (ID) so that we can expedite the verification process and provide you with an update on the status of your account. You can do this through the support chat on our website or mobile application.
We appreciate your patience and are confident that you will soon be able to fully enjoy all the benefits and features that 1xbet offers. Once again we apologize for the delay and thank you for your understanding.
Sincerely,
1xbet support team
My account is connected to my email arunkn3003@gmail.com. you guys have blocked my otp to stop me from withdrawing. Cheaters
satish……kumar@gmail.com
854…1843
I have 29000 in my account you guys have blocked my account stating gambling addiction coz I said I will suicide if you don’t allow me to withdraw.
I request you to give my money I am a labour who earn for daily wages plz help
They are cheating me with withdrawal of my money