They charged twice because of delivery executive reclesness

Name of Complainant S v SubbaRao
Date of ComplaintFebruary 27, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by S v SubbaRao:

Delivery executive damaged the food and I denied to collect and told to swiggy manager the same, they said will replace the order again. I said yes after getting confirmation via chat stating no need to pay for it. Attached the same chat conversation.

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