| Name of Complainant | |
| Date of Complaint | April 9, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a pink crop top from KHURSHID GARMENTS Women’s; however, instead of the pink one, which arrived in the wrong product department, I received a black crop top on April 5, 2023. I took urgent action regarding this. I wanted to return that item, but when an XpressBees executive came to collect it, he said, “The product and the images don’t match, so I will not take the product. Like seriously, that’s why I’m returning it.” He then canceled my return process because it was not matched, so I sought assistance from the help center. On my first call, which was rude, the representative said, “I won’t help; this product can’t be returned,” but on my second call, which I made after briefly phoning them, he accepted the return and started the return procedure, but the xpressbees person never showed up to pick up the package. I then called them again, but they are saying that their return limit is completed now we cannot do any things ….what they have done meesho – return xpressbess – cancel this process is done 3 times afterward saying we can’t do anything. What will the customer do?
Sub Order ID – 695010020421
Image Uploaded by Shailja Singh:
Hello Shailja, we understand your concern regarding the return issue. We apologize for the inconvenience caused. We had already escalated the issue to our team and the update has been shared via email under the ticket number 63184222. We request you to check the resolution in the same ticket.