Name of Complainant	ISABELA POPESCU
Date of Complaint	August 7, 2023
Name(s) of companies complained against	HK ONEWAY INFORMATION TECHNOLOGY CO. LIMITED QIQIBUY@CUTLOCK.COM
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I have bought a dress from zenmasstt.com and it is horrible..
The seller is refusing to refund the money. They offered me a 30% refund, after that 50%, as they do not have a warehouse in Europe.
It is not a normal situation. They are selling their products on european market, so they have to apply european legislation. I should receive 100% refund.

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