The Samsung Eng Is asking money while Product is under warrunty

Name of Complainant Moazzam chishti
Date of ComplaintAugust 10, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Moazzam chishti:

hi
this is chishti and i purchased an ac which is under warranty with 5 years period. the ac is not working so i called to samsung support the the eng came and check and took money as service charged and he told me to pay for parts although part is under warranty. i need to fix this issue, because when ac has a warranty then why i will pay to them?
please solve this,
thankyou

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