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The proof is the fraud of 1xbet on me

Name of Complainant Alaa Mohammad
Date of ComplaintJanuary 6, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Alaa Mohammad:

I deposited through Orange Cash
From number 01015580551
From my account: 734741003
on 4/12/2023

I filed a complaint that the money did not reach the account
And that was the answer
Re: 3000 EGP I did not receive [#49745219
Hello dear user

The required information has been completed and your request has been sent to the team specialized in processing requests (please note that due to the large number of requests, the processing period may take longer than usual) Please wait and be satisfied with this message and not repeat sending the same problem so that we are able to help

Thank you for your understanding.
With the greetings of the support team

32 days on deposit and more than 6 calls
Allah is sufficient for us and He is the best trustee

Image Uploaded by Alaa Mohammad:

7 thoughts on “The proof is the fraud of 1xbet on me

  1. Dear Alaa Mohammad, My name is Alex, and I’m in charge of your case.

    Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.

    To assist in reviewing your transaction, we kindly request the following details:
    1.Your gaming ID:
    2.Date of the transaction:
    3.Time of the transaction:
    4.Amount involved:
    5.Payment system used:
    6. Screenshot of the transaction (if possible):

    Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
    To keep your personal information private, please contact us at [email protected] and send your data there

    We look forward to resolving this matter for you.

    Best regards,

    Alex, the 1xBet Team

  2. Per the Security Department, this payment was rejected. If not, please contact the Support Mail ([email protected]) and provide the bank statement, where the deposit is pointed out

    I sent you an account statement and recorded a call with customer service showing the transaction today is 40 since I deposited the money

    1. Dear Alaa Mohammad,

      As far as I can see currently you are receiving consultation from us via email

      Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible.

      Best regards,

      Alex, the 1xBet Team

      1. Please intervene, please. I communicated with them more than 45 days ago and responded to them in all the proofs, an account statement, and I did not delay them in any proof without a response. I was exposed to a clear and explicit fraud. Please do justice to justice

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