| Name of Complainant | |
| Date of Complaint | January 6, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I deposited through Orange Cash
3000
From number 01015580551
From my account: 734741003
on 4/12/2023
I filed a complaint that the money did not reach the account
And that was the answer
Re: 3000 EGP I did not receive [#49745219
Hello dear user
The required information has been completed and your request has been sent to the team specialized in processing requests (please note that due to the large number of requests, the processing period may take longer than usual) Please wait and be satisfied with this message and not repeat sending the same problem so that we are able to help
Thank you for your understanding.
With the greetings of the support team
1xbet
32 days on deposit and more than 6 calls
Allah is sufficient for us and He is the best trustee
Dear Alaa Mohammad, My name is Alex, and I’m in charge of your case.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Mr. Alex
I sent you everything you asked for
Please note sir that today is 36 days since I deposited the money and the money has not reached me yet
Per the Security Department, this payment was rejected. If not, please contact the Support Mail (info-en@1xbet-team.com) and provide the bank statement, where the deposit is pointed out
I sent you an account statement and recorded a call with customer service showing the transaction today is 40 since I deposited the money
Dear Alaa Mohammad,
As far as I can see currently you are receiving consultation from us via email
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible.
Best regards,
Alex, the 1xBet Team
Please intervene, please. I communicated with them more than 45 days ago and responded to them in all the proofs, an account statement, and I did not delay them in any proof without a response. I was exposed to a clear and explicit fraud. Please do justice to justice
Thank God my problem has been solved thank you very much