The online travel agent is not refunding the amount of my cancelled booking

Name of Complainant Nilon Das
Date of ComplaintSeptember 30, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Nilon Das:

Hi Team, I have cancelled a hotel
Booking with Ease My Trip with booking Id: EMT105343876.

The booking has been cancelled but the agency is not escalating the refund status to me. I have contacted them several times but everytime they say they have a technical glitch and so they will not be able to help me out

Image Uploaded by Nilon Das:

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