The customer care executive asked to pay money on FEB-2021 to keep the internet connection on hold

Name of Complainant Azmath Khan
Date of ComplaintOctober 16, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Azmath Khan:

Hathway internet customer care executive asked to pay money (425rs) on FEB-2021 to keep the internet connection on hold (am being a customer of Hathway from past many years) i have paid and switched off the internet router then later 7 months on SEP-2021 i have switched on the internet router but internet is not working, called the customer care and asked for the renewal they said this is not possible. I lost 425rs please help on this.

Image Uploaded by Azmath Khan:

The customer care executive asked to pay money on FEB-2021 to keep the internet connection on hold

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