Name of Complainant	Amazon Customer
Date of Complaint	April 11, 2021
Name(s) of companies complained against	Apple
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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1. I bought an iPhone 11 from Amazon India on October 16, 2020. My order number is #407-6187901-4962731.
2. The IMIE number printed on the invoice is INCORRECT [it is different from the IMIE number on my iPhone box]. As a result, when I went to the Apple service center to get my phone fixed, they refused me warranty services.
3. I need Amazon India to send me the CORRECT invoice. For your reference- the invoice number is IN-DEL5-2017094.
4. What Amazon needs to do is- Send me the invoice with the correct IMIE number- 356815112155115. For your reference, the IMIE number on the Amazon invoice is : 356815112209243, which is obviously incorrect.
5. Apple India will not fix my phone until Amazon corrects its error. I am left with no access to a mobile phone in the middle of a PANDEMIC. Moreover, I have exams and office work, which I can’t do without a phone.
6. I request you to urgently send me the correct invoice on my email address: [Deleted on request]. Please don’t send it on Amazon as I don’t have access to my Amazon ID because I activated mobile phone authentication but no longer have access to my mobile phone.
7. I sincerely hope you can address my grievance on an urgent basis because the next step for me unfortunately will be going to a consumer court. I worked extremely hard to earn the money to buy that phone so, I demand that I be given the correct invoice, as deemed by law.
8. If you want to reach out to me: please feel free to call on [Deleted on request] or [Deleted on request]

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