Name of Complainant	Mohammed Azharuddin Khan
Date of Complaint	January 24, 2020
Name(s) of companies complained against	tatasky
Category of complaint	Entertainment
Permanent link of complaint	Right click to copy link
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I’m Mohammed Azharuddin Khan, from Mysore, Karnataka.

TataSky’s registered mobile number : +91 8197077190
I got tatasky connection in October 2019, I paid 5,000 for binge subsription, for which I got, an amazon firestick for free, amazon prime membership free for 3 month and some more memberships like this for free for 3 or 6 months(I don’t remember the exact months for the others). Yesterday, I got a message for a deduction of an amount of rs 129 for renewal of amazon prime membership, so I called them and told them to stop auto renewing this service, so they are telling me that if I want to stop this, I will have to unsubscribe and return the amazon firestick, but no body had mentioned this earlier that if I wanted to unsubscribe I would have to return it, which is why I bought it, because I thought it was a good deal, because, in the rs 5,000 I paid, they told me they would credit rs 2,500 to my tatasky account, and I was getting the set up box which was around rs 1,600 to 1,700(I don’t remember the exact amount it was at, at that point of time), that meant I was getting the amazon firestick for just under rs 1,000(rs 700 to rs 800), amazon firestick was of no use for me, so I thought I could give it to someone who needs it. But now when I said I wanted to stop the auto renewal, out of nowhere they are asking me to return the amazon firestick, when I told the same thing to tatasky customer care, one person said, that they only provide “relevant” information required for the installation and another person told me that she apologizes for the mistake, but I have to return the amazon firestick, and when I asked her to refund the amount I paid for it, she again apologized and told that it’s not possible. I just want them to refund the amount I paid for the amazon firestick and the auto renewal amount. Which will be just under 1,000. Please help me this, thank you.

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