| Name of Complainant | |
| Date of Complaint | May 29, 2021 |
| Name(s) of companies complained against | tatasky |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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May 8th
Last 3 months my set top box not responding to remote signal at specific time(7 pm to 10pm) every day. Raised service request and paid for their service visit(175rs). Technician visited and claimed box need to be replaced. Agreed and replaced new set top box and paid for new box(350 rs). After couple of days of replacement same issue occurred (set top box not responding to remote at specific time). Again raised a complaint and technician came again and said need to check the box. Agreed for two days of test. After two days technician said we don’t see any issue with this box and your case is peculiar and we don’t have any solution for that and closed the ticket. I showed them the recording of set top box behaviour and still they dint believed and said can’t help much and tried to promote HD box to me. I said is that mean new SD box you guys installed is not of good quality? I am happy to purchase HD box but who is responsible if same issue occurs and frustration I undergo now?
Now i am in total loss of this useless box(350rs) and useless technician visit(175) frustrated with pathetic service.
I have been a loyal customer of tatasky for last 12 years and this is the service you provide to your customer. This shows the quality of products tatasky recommend and knowledge of tatasky technicians. Infact I feel its a new business tactics to increase product sales. I will never use and recommend tatasky products to any one going forward. Feeling cheated!!
Work order 1-2T9BM49I
May 23rd
Issue still not resolved
Based on this complaint I got call from nodal office multiple times on 8th May and convinced me that they will install for a New demo HD box for observation for a week.
I was given a commitment that i can observe New demo HD box performance for a week. If issue dint happen again I can upgrade to new HD box(with reduction of 350rs I paid for SD box in April month and balance can be paid) or if I am not satisfied I can return SD box and I will get return of 350rs for the New SD box I paid in April End.
Two weeks went and no one called in this regard. I called customer care service on 22nd May and asked what is the status on this issue and I don’t see the issue happening in HD demo box installed and no one came to collect the Demo HD box. Customer care arranged for a technician visit next day
Next day on 23rd May I got call from agent and he said are you fine with HD service and do you want to upgrade. I told I don’t see same issue with HD box so I am happy to upgrade to HD box and asked technician about above Commitment provided (HD box price minus amount paid earlier for New SD box).
Suddenly he was rude and said no one will give box like that. I told this commitment I got on May 8th from nodal office. He said Better I will return your SD box and remote which we took and better speak with nodal officer.
This is not the first time I am getting this kind of attitude from technicians who visit my home. It’s not about issue or money. It’s about customer service, quality of service and quality of products. For a simple issue like this customer have to call multiple times and do a follow up and getting broken communication/commitment and have to face rude technician as if I am doing something wrong.
I have requested to return my SD device and remote. Even this can be a playing toy to my son but will never I repeat I WILL NEVER use TATASKY PRODUCTS in future.
Thanks for the wonderful service provided to the customer.
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