Holiday scam from Royals moonlight resorts at The park hotel

Name of Complainant Abhishek
Date of ComplaintDecember 5, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Abhishek:

Royals moonlight resort runs a fraud membership scheme and fooled us of 5000 rs. They said they are providing a holiday membership scheme with top 4* and 5* properties by luring us with a lucky coupon. They gave a full presentation and got us comvinced to buy the lowest package with discount. After taking the package we got to know we would not use it for next two months atleast and require full payment of the package afterwards. The next day we tried checking them on google and found details of them being fraud. They do not have any official app and when you call their head office which is based in Sector 2 Noida. Same person is going to pickup the call again and again and inform you to confirm any details from the place you have got the membership. They are inhuman and looting people hard earn money. Kindly get these theives and their fraud to light. Kindly take action and help us and other people to get their hard earn money back.

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12 thoughts on “Holiday scam from Royals moonlight resorts at The park hotel

  1. True this owner is running multiple companies under the same name royal moonlight resort, royal club international and doing this fraud since years. Can you please share your contact details 9019922601

  2. We were scammed the same way in October while in Goa. Not sure how to proceed with complaining to the right authorities

  3. Urgent Alert: Holiday Scam Royal Moonlight Resorts Exposed for Fraud! I am writing to bring to your attention a disturbing experience I recently had with Royal Moonlight Resorts (RMR), also known as Royal International Club. I was enticed by a voucher offered by RMR, which purported to provide a luxurious 4-day, 3-night stay at a 4 or 5-star hotel, valued at Rs 25,000, inclusive of buffet breakfast and access to more than 5 destinations. However, upon attempting to redeem the voucher and make a booking, I was shocked to discover that the hotel provided barely met any standards of a star-rated establishment. The accommodation offered was subpar, with rooms priced between Rs 1,200 to Rs 1,500 per day, and the quality of food provided was extremely poor. Additionally, I was persuaded to purchase a membership from RMR for Rs 95,000, under the promise of exclusive accommodations at elite 4 or 5-star hotels such as Rabada and Radisson, which typically command rates ranging from Rs 10,000 to over Rs 15,000 per day. However, the reality was starkly different as the accommodations provided through the membership were at hotels costing only Rs 2,500 per day, on average, and did not meet the promised standards. This deceitful behavior has resulted in a significant financial loss for me, amounting to nearly Rs 1 lakh of hard-earned money. I had hoped to provide my family with a decent and enjoyable vacation experience, but instead, we were subjected to disappointment and frustration due to the fraudulent practices of RMR. I strongly condemn such unethical conduct and believe that those responsible for such fraudulent activities will face consequences, whether in this life or the hereafter. I urge you to take appropriate action against RMR to prevent further exploitation of unsuspecting individuals like myself.

    1. Yes same thing has happened with us, we were asked to get Gold membership worth of 1.7lakhs and now there is no any response from them they are again just asking us to pay money by telling various reasons.This Royal Moonlight is a Pure scam eating hardworking man’s money

    2. I am also scammed similar way in January 2024, I have a number of agent work there named sidharth Ahuja +91 90334 97887, while he was presenting there membership module, he state that he resides near cadolim beach, I am sharing his number take compliment again him +91 90334 97887 and track him down

  4. Complaint against Royal Moonlight Resort I visited Goa in second week of January 2024 with my wife and kids {age 14 & 11}. On 12th Jan 2024 their representative met us at Baga and offered us a lucky draw coupon saying that Hotel Park is running anniversary offer for families like yours and he said you will receive your prize at our hotel after attending the half an hour promotional presentation with our seniors .He took us to hotel park where we met Ms Swara who was very polite and asked us about our job profile ,our tour plans and lot of basic information etc. Later she offered their membership plans in which we can stay in 5 stars hotels like Ramada, Hilton, Radisson etc in India or anywhere in the world, after listening their offers we said we are not interested in your membership plans but at the same time she called her manager Kusum who tried to convince with different offers like free breakfast on every booking, will waive our AMCs if we give them reference(either converted or not) with minimum price .She showed her WhatsApp pictures and messages of happy customers, she promised that she and swara will always be with us for further bookings and will help us in planning our vacations with royal moonlight resort. I said that your head office is in Noida and I live in Delhi so I will take your membership in Noida but she said you will not receive this price and offers there which she was offering to me in Goa. They made sure we don’t use our mobile phones if we wanted to search something regarding their company. We had wasted our 2 hours in their fake offers and promises and at last we fell in their trap and paid Rs.50000/- by swapping my credit card. After payment they got signed the agreement with us and told us that we can book our hotel after 14 days. We had some doubts in agreement like age of children are written below 8 years, free breakfast and waiver of AMC fees was not there, they both assured us that you will get these with welcome mail from our company and you will not have to pay a single penny after this payment. As we were getting late to go somewhere we left the place on their trust. After few days we receive their welcome mail in which nothing was there as they both promised with us, we called them but they didn’t pick our calls and we got to know that they both have blocked our numbers. Then we tried to call their customer care at Noida but they refused to book our hotels as we did not paid AMC fees and behaved very rudely and then one day I reached their Noida office with my wife to file a complaint regarding their unprofessional behaviour where I met with Mr .Uttam Rai who is senior most person there as told by their customer care representative, Mr. Uttam Rai listened our queries and assured us to revert back with positive response from company in a week time but after a wait of week we received email from his side with same attitude and did nothing in our favour as we signed the agreement with them in good faith. Royal moonlight resort runs a fraud membership scheme and fooled us of Rs. 50,000/-. They are looting peoples hard earned money and there is no action on complaint against their staff on misselling and misbehaving. Kindly take action and help us and other people to get their hard earned money back. Regards.

    1. I have also been trapped in this. Scam, first thing I did is raised dispute in Bank against the transaction.
      Now what to do next ?

  5. I am also scammed similar way in January 2024, I have a number of agent work there named sidharth Ahuja +91 90334 97887, while he was presenting there membership module, he state that he resides near cadolim beach, I am sharing his number take compliment again him +91 90334 97887 and track him down

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